9pkr Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 9pkr ("we", "us", "our") collects, processes, stores, and shares personal data in connection with the Services provided at 9pkr.app. It applies to all registered users and visitors, including Pakistani players accessing the platform from Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and any other location.

By registering a 9pkr account or otherwise using the Services, you acknowledge that you have read and understood this Policy and that your personal data will be handled as described herein. If you do not agree with the terms of this Policy, please do not use the 9pkr platform.

This Policy should be read together with the Terms & Conditions, which govern the overall relationship between you and 9pkr.

2. Data We Collect

2.1 Information You Provide Directly

When you register a 9pkr account or interact with our Services, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents where required for age and identity verification.
• Contact Data: Email address, mobile telephone number, and residential or mailing address.
• Financial Data: Payment method details (such as JazzCash wallet number, Easypaisa account, or bank account details), transaction history, deposit amounts, and withdrawal records.
• Account Data: Username, password (stored in hashed form), account preferences, responsible gaming settings, and communication preferences.
• Support Data: Records of your correspondence with 9pkr customer support, including the content of messages and the nature of queries raised.

2.2 Information Collected Automatically

When you access the 9pkr platform, certain data is collected automatically through technical means:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, betting and gaming activity, session duration, navigation paths, and feature interactions.
• Location Data: Approximate geographic location derived from your IP address, used for fraud prevention and regulatory compliance purposes.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 5 of this Policy.

3. How We Use Your Data

9pkr processes personal data for the following purposes:

• To create, verify, and manage your 9pkr account;
• To process deposits, withdrawals, and other financial transactions via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah;
• To provide, personalise, and improve the Services, including cricket betting markets, casino games, and slots;
• To comply with age verification, identity verification (KYC), and anti-money laundering (AML) obligations;
• To detect, prevent, and investigate fraud, collusion, match-fixing, and other prohibited conduct;
• To provide customer support and respond to account queries;
• To send transactional communications (account confirmations, payment receipts, security alerts);
• To send promotional and marketing communications where you have provided consent or where permitted by applicable law;
• To administer responsible gaming tools, including monitoring for indicators of problem gambling;
• To comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

9pkr processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the Services under the Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and age verification requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where consent has been expressly obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

9pkr uses cookies and similar technologies (collectively, "cookies") to enhance platform functionality, analyse usage patterns, and support security operations. Cookies are small text files stored on your device when you access the platform.

5.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function, including session management, login authentication, and security operations. These cannot be disabled.
• Analytical Cookies: Used to understand how users navigate the 9pkr platform, which pages are most visited, and how the platform can be improved. Data collected is aggregated and anonymised.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations.
• Marketing Cookies: Used to serve relevant promotional content. These are only deployed with your prior consent.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 9pkr platform.

6. Data Sharing & Disclosure

9pkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory obligations;
• Technology service providers: Hosting, infrastructure, and security service providers operating under strict data processing agreements;
• Game content providers: Casino game and sports data providers, to the limited extent required to provide the relevant gaming services;
• Regulatory and law enforcement authorities: Where required by law, regulation, or court order, or where disclosure is necessary to protect the rights, safety, or property of 9pkr or third parties.

7. Data Retention

9pkr retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The key retention principles are:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, to meet AML and regulatory record-keeping obligations;
• Transaction records are retained for a minimum of five (5) years in accordance with financial regulatory requirements;
• Support correspondence is retained for up to two (2) years following resolution of the relevant query;
• Marketing data is retained until you withdraw consent or opt out of marketing communications, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

9pkr implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9pkr platform;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Role-based access controls limiting data access to authorised personnel;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Automated fraud detection and anomaly monitoring systems.

While 9pkr takes commercially reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the confidentiality of your 9pkr login credentials.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 9pkr:

• Right of access: You may request a copy of the personal data 9pkr holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to 9pkr's legal retention obligations;
• Right to restriction: You may request that processing of your data be restricted in certain circumstances;
• Right to data portability: You may request a machine-readable copy of personal data you have provided to 9pkr;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact 9pkr at [email protected]. We will respond to all verifiable requests within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The 9pkr platform is strictly intended for individuals aged 18 and above. 9pkr does not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered a 9pkr account, please contact us at [email protected].

11. International Data Transfers

In providing the Services, 9pkr may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, 9pkr takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection obligations imposed on recipient entities. By using the 9pkr platform, you acknowledge that your data may be processed in jurisdictions outside your country of residence.

12. Changes to This Policy

9pkr may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered users via email prior to taking effect where reasonably practicable. The effective date at the top of this page will be updated with each revision. Continued use of the Services following the publication of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 9pkr data team:

Email: [email protected] (plain text — not a clickable link)

For responsible gaming concerns, please visit our Responsible Gaming page for self-help tools and independent support resources.